Africa Knowledge Management Portal
Informing health decisions and actions
Policy Brief on Enhancement of use of Cleint Service Charters
Health Risk Environment
Other
Description
A customer/client service charter is a set of standards that an organisation promises to uphold when dealing with customers. A customer/client charter publically sets out a number of minimum standards that citizens/ clients should expect when accessing public services. The clients�� Charters greatly help to focus the work of the public sector on citizens��/customers�� needs, transparency and promoting efficiency.