Africa Knowledge Management Portal
Informing health decisions and actions
Client Satisfaction with Health Services in Uganda
Health Systems
Description
This Citizens�� Report Card (CRC) provides perceptions of healthcare users on service accessibility, availability and quality at selected health facilities in the districts of Bushenyi and Lira. The CRC was prepared by Uganda National Health Consumers�� Organisation (UNHCO) and Coalition for Health Promotion and Social Development (HEPS) Uganda. It constitutes a key component of a research and advocacy project funded by Transparency and Accountability Program (TAP). The study builds on a previous research undertaken by UNHCO and HEPS in 2011 which employed the Quantitative Service Delivery Survey (QSDS) methodology. The study was titled ��Resourcing Health: Assessing the extent to which resources allocated to the health facilities affect access to essential medicines in Uganda.��